Refund policy

Refund, Return and Cancellation Policy

Last updated: 8 November 2026

We want you to be happy with your purchase from Handy Shop. Please read this policy before placing your order.

1. Order Cancellation

  • You can cancel your order any time before it is dispatched by contacting us on WhatsApp/phone (+91 7718549374) or email (support@handyshop.online) with your order number.
  • Once an order has been dispatched, it cannot be cancelled. Please do not refuse a COD delivery without a valid reason.
  • Prepaid orders cancelled before dispatch are refunded in full.

2. When You Can Request a Return or Replacement

You can request a return or replacement within 7 days of delivery if:

  • The product arrived damaged or broken,
  • The product is defective or does not work, or
  • You received the wrong product, or an item is missing from your order.

3. When Returns Are Not Accepted

  • Change of mind, or "did not like the product", after the product has been opened or used.
  • Personal care, health, cosmetic, hygiene and chemical products (for example gels, creams, oils, sprays, glues and cleaners) once the seal is opened, unless they arrived damaged or wrong.
  • Damage caused by misuse, wrong installation or not following instructions.
  • Products without their original packaging, tags or accessories.
  • Requests made after 7 days from delivery.

4. How to Raise a Request

  1. Contact us within 7 days of delivery on WhatsApp/phone +91 7718549374 or email support@handyshop.online.
  2. Share your order number, clear photos of the product and packaging, and an unboxing video (recorded while opening the parcel). The unboxing video is required for claims of damaged, wrong or missing items.
  3. Our team will review your request and reply within 48 hours.
  4. If approved, we will arrange a reverse pickup where available, or share return instructions.

5. Replacements

For approved requests, we will first try to send a replacement of the same product at no extra cost. If a replacement is not available, we will issue a refund.

6. Refunds

  • Refunds are processed after the returned product reaches us and passes a quality check.
  • Prepaid orders: refunded to the original payment method within 5–7 business days after approval.
  • Cash on Delivery orders: refunded to your bank account or UPI ID within 5–7 business days after approval. We will ask you for your UPI ID or bank details.
  • Shipping is free, so no shipping charge is deducted from approved refunds.

7. Refused or Undelivered COD Orders

If a Cash on Delivery order is refused at the door or returned because the address was incomplete or the customer was unreachable, the order is cancelled. Repeated refusals may lead to COD being disabled for that phone number or address.

8. Contact Us

Handy Shop, KHONDORAR ROAD, Jora Pukur Dhar, Basirhat, West Bengal 743411, India
Email: support@handyshop.online
Phone / WhatsApp: +91 7718549374 (Mon–Sat, 10 AM – 7 PM)